Refund Policy

As of the effective date above, AetherVideo AI is not collecting payment through the Service — every visitor generates using a free-trial credit balance, at no cost, as described in our Terms & Conditions. Because nothing is currently purchased, there is nothing to refund today.

The policy below is what will govern refunds once paid subscription or credit-top-up plans go live, so it's in place ahead of time rather than written after the fact.

Subscriptions

If you purchase a paid subscription plan, you may request a full refund within 7 days of the initial charge if you have not substantially used the credits included in that billing period. After 7 days, or once you've substantially used a billing period's credits, charges for that period are non-refundable, though you can cancel at any time to stop future renewals.

One-time credit top-ups

One-time credit purchases are refundable within 7 days of purchase only if none of the purchased credits have been used. Once any portion of a top-up has been spent generating a shot, sequence, refinement, or voiceover, that top-up becomes non-refundable.

Exceptions

We'll issue a refund outside the windows above if:

• You were charged due to a billing error on our part (e.g. duplicate charge).
• The Service was unavailable or non-functional for a significant portion of a billing period through no fault of yours.
• Required by applicable consumer-protection law in your jurisdiction.

How to request a refund

Email billing@aethervideo.app with the email address or account used for the purchase and the reason for your request. We aim to respond within 3 business days.

Chargebacks

Please contact us before filing a chargeback with your bank or card provider — we're able to resolve most billing issues faster directly, and an unresolved chargeback may result in suspension of your account.